Internet connectivity in India has decreased when compared to the number of PCs in 2006-07. According to Internet and Mobile Association of India and IMRB report, the proportion of PC owners with Internet connection has shown a decline from 2005-06. In 2006-07, it is decreased to 68% from 75% in the previous year. That means only 68 computers have internet connections out of 100. This is because of the failure of ISPs in providing better services, as 54% of the ISPs failed to meet the benchmark quality in providing service, according to TRAI report of performance indicators for December 2007.
The gap between the number of PC owners and the internet subscriptions is widening as the growth of Internet could not catch the growth of PC sales. The Internet growth is seriously affected by the poor service quality of the ISPs. According to the TRAI report of performance indicators, it has been stated that 54% (7 out of 13 ISPs which have more than 10,00 subscribers and have 98% of market share) of the ISPs have failed to offer benchmark quality in providing services with in 15 working days, which reflects the grave situation. It has also been stated that 39% of the ISPs failed to restore services within next 3 working days of the compliant lodged.
The above figures vindicate the lack of customer oriented approach by the Indian ISPs, which are very much interested in sales but not in after sales service. Customer receives many calls from ISPs persuading for a sale, but typically ends up with making unyielding calls to customer care for service. ISPs often fail to offer promised speed- says 'up to 256 mbps speed' which is vague. They don't give any guarantee of the stated connectivity speed at any point of the day, which is purely dependent on the traffic at the time of access. Read Full Story
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